Privacy Policy

Who controls your information

Sthuthi Art is responsible for the personal information described in this policy. This policy applies to website visitors, account holders, collectors, subscribers and people who send an enquiry.

Information we collect

• Identity and contact details, such as your name, email, phone number, country, delivery address and account details.
• Order and transaction details, including selected works, size, gift note, payment status, shipping and tracking information. Complete card details are handled by Stripe and are not stored by Sthuthi Art.
• Enquiry and commission details, such as the work, room, size, finish, budget, timeline, preferences and messages you provide.
• Saved works, cart contents, recently viewed works, display currency, theme and newsletter preferences.
• Technical and security information reasonably needed to operate, protect and troubleshoot the website.

How we use information

• Provide accounts, wishlists, carts, checkout, order updates, certificates and customer support.
• Respond to enquiries, prepare proposals and manage commissions.
• Process payments, prevent fraud, arrange insured delivery and handle returns.
• Send requested studio letters and transactional messages; marketing can be unsubscribed from at any time.
• Maintain security, diagnose errors, comply with law and establish or defend legal claims.
• Improve the website and understand how services are used using proportionate information.

Legal bases

Depending on where you live, we process information to perform a contract or take requested pre-contract steps, comply with law, pursue legitimate interests such as security and service improvement, and act on your consent where required. You may withdraw consent at any time without affecting earlier lawful processing.

How information is shared

We share only what is reasonably necessary with service providers that support payments, hosting, authentication, database storage, email delivery, shipping, fraud prevention and professional advice. We may disclose information where required by law, to protect rights and safety, or in connection with a business reorganisation. Sthuthi Art does not sell personal information.

International transfers

Service providers and recipients may process information outside your country. Where required, appropriate safeguards are used for cross-border transfers. Contact us if you want more information about safeguards relevant to your information.

Retention

We retain information only as long as reasonably needed for the purposes above, including order fulfilment, tax and accounting obligations, warranty or return handling, dispute resolution and security. Account, enquiry and newsletter information is deleted, anonymised or restricted when it is no longer required, subject to legal retention duties.

Your choices and rights

• Ask to access, correct or delete personal information.
• Ask us to restrict or object to certain processing, or request portability where applicable.
• Withdraw consent and unsubscribe from marketing messages.
• Complain to an appropriate privacy regulator. We invite you to contact us first so we can address the concern.

Children

The website is not directed to children, and we do not knowingly collect personal information from children who cannot legally consent in their jurisdiction. Contact us if you believe a child has provided information without appropriate authorisation.

Security

We use reasonable technical and organisational safeguards designed to protect personal information. No online system is guaranteed to be completely secure, so please use a strong account password and notify us if you suspect unauthorised access.

Policy updates

We may update this policy as our services or legal obligations change. The effective date above identifies the current version. We will provide additional notice where required for material changes.