Returns & Refunds Policy

Damaged, lost or incorrect deliveries

Inspect the package and work promptly after delivery. If a work arrives damaged or you receive the wrong item, email hello@sthuthi.art within 7 days of delivery. Include your order reference, photographs of the outer packaging, inner packaging, shipping label and the work. Keep all packaging while the claim is reviewed.

Where the claim is accepted, Sthuthi Art will arrange an appropriate remedy, which may include repair, replacement where possible, collection or a refund. Do not discard or return a damaged work without instructions, as this may affect the carrier claim.

Change-of-mind returns

Ready-to-order paintings may be returned for change of mind when you notify us within 14 days of delivery. The work must be unused, unaltered and returned in its original packaging with all accompanying materials and certificate.

You are responsible for return shipping, insurance, customs paperwork and the risk of loss until the return is received. Contact the studio before shipping so return instructions can be provided. Unauthorised returns may be refused.

Items not eligible for change-of-mind return

• Bespoke or personalised commissions made to specifications agreed with you, unless the written commission agreement says otherwise.
• Works that have been installed, altered, damaged after delivery or returned without required original packaging.
• Digital documents or services already fully supplied, where applicable and where law permits.
• Gift cards or other items expressly marked final sale before purchase, if offered.

Refund inspection and timing

Returned works are inspected after receipt. If approved, the refund is sent to the original payment method. Original outbound shipping, including the per-product shipping charge shown at checkout for your destination, is not refunded for a change-of-mind return unless required by law. Approved damaged or incorrect-item claims include the remedies required by applicable law.

Payment providers and banks control the time it takes for an approved refund to appear. We will confirm when the refund has been initiated.

Cancellations before dispatch

Contact us promptly if you need to cancel. If preparation or production has not begun, we will try to accommodate the request. Once a made-to-order work or bespoke commission has entered production, cancellation may be unavailable or subject to the written project terms and costs already incurred.

Statutory rights

This policy does not limit rights or remedies that cannot be excluded under applicable consumer law. If mandatory law in your location provides a longer period or additional remedy, that law applies.